Crackley Garage

 
3.5 (2)
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Address:
Unit F
Princes Dr Ind Estate
Coventry Road
Kenilworth
Warwickshire
CV8 2FD

Phone: 01926 852729

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2 reviews

Overall rating 
 
3.5
Expertise 
 
3.0  (2)
Helpfulness 
 
3.0  (2)
Quality of Service 
 
5.0  (2)
Timeliness 
 
3.0  (2)
Value for Money 
 
4.0  (2)
Satisfaction 
 
3.0  (2)
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keith bennett
Overall rating 
 
5.0
Expertise 
 
5.0
Helpfulness 
 
5.0
Quality of Service 
 
5.0
Timeliness 
 
5.0
Value for Money 
 
5.0
Satisfaction 
 
5.0

Best Garage

My second visit to Crackley Garage was in January , for an interim service plus MOT.

Delighted again with all levels of service & a very generous discount for both procedures together. Work completed quickly & courteous phone call when the work was finished.

I was thrilled to find my car had even been washed as well ! That was a real bonus, as I struggle with finding time to do that.

My car is 8 years old & some garages can be sniffy but I was impressed at how courteously I was treated at Crackley Garage on both of my visits.

Top quality work , value & good advice.

I would recommend Crackley Garage to anyone in the area who is looking for a proper garage .

I have no other connection to Crackley Garage , just that of a happy customer, wish I`d found it years ago !

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(Updated: March 26, 2014)
Stuart
Overall rating 
 
2.0
Expertise 
 
1.0
Helpfulness 
 
1.0
Quality of Service 
 
5.0
Timeliness 
 
1.0
Value for Money 
 
3.0
Satisfaction 
 
1.0

Buyer BEWARE ...2 bad experiences

BUYER BEWARE!

This garage was recommended to me by another garage. However, in the last year I have had two horrific experiences. The owner, James, is a well respected guy , but I'm afraid his staff are inept and James fails to control the business in a satisfactory way. My first visit they damaged an alloy wheel on my 320 Touring and scratched the A pillar. James apologised and discounted the bill to reflect the damage. I was unhappy but felt they deserved another chance, besides there are not many BMW specialists in the Warwick Stratford area.

2 weeks ago I booked my car in for a service and a replacement rear light assembly. I arrived today ( 26th July) and was told by the receptionist it might take 2 hours . Fair enough ! I set off and walked round Kenilworth , they are 2 miles from the centre , in the rain for 2 hours .She promised to call my mobile and update me with the news of my car's progress. As I approached the garage I was frankly looking forward to "drying off" and driving away in my freshly serviced car with its new lamp assembly. Sadly, it was still in the parking space. I was furious. The receptionist hid from me . James (the proprietor ), asked "whats the matter ?" After explaining that I was shocked the car wasn't even being worked on ...he agreed he could see my point. More apologies from James , but you have to ask , "who is in charge?"

Frankly this garage is one hell of a mess.

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