Platts Garage (Longton)
Stoke on Trent
Phone: 01782 599600
Sean Taylor staff
Great guy made us feel good about the whole process thankyou
For someone who didn't purchase a vehicle from Platts my experience of just calling in on a whim and asking if it was possible to replace a set of Zeon headlight bulbs due to one being faulty.
My vehicle was a Fiat Ducato PiloteMotorhome . As l was booked to travel to Spain our Ferry crossing on Saturday l was clutching at straws but The Service department pulled out all the stops to get me on the road again so well done Platts Service top marks...
Very poor . They say only sell quality used cars the one i brought is c--p . Just like the service . You get very rude staff . There is alot more .i will updare later .
Vehicle towed into the jeep garage by the RAC who found wiring problems, the garage agred the vehicle was still under warranty and would do the work. Days later i colected the car and got told they had done the fuel fault and demanded £120, the vehicle never even had a fuel problem. It turned out the wiring hadnt been touched, they kept the vehicle a few more days and did the wiring then decided it wasnt under warranty and guess what the bill was £120 and not under warranty. No matter how much you argue with them they are not interested.
BE AWARE WHEN DEALING WITH THIS GARAGE
Useless! They diagnosed my Van, wanted to charge a completely insane amount per hour to fix it, couldn't even give me a price of the part to fix it. I went to another garage with the diagnosis, got them to carry out the work that Platts said needed doing only for them to replace the part and it not be at fault!! They even tested it at there own cost only to discover there was no fault! Platts refused to collect my van and re-diagnose it, then they refused to offer any kind of apology for there wrongful diagnosis, they have refused any compensation and not even refunded me the £60 for the diagnosis! So thanks to this garage, I am £1650 worse off! The real issue would of cost not more than £300 to get fixed! I am now taking them to court to get my money back. David James Platt, you and your family should be ashamed to have your name on this place, worst I've ever been treated by any garage, Own up and admit your mistakes!