Farmer Autocare

Farmer Autocare

 
2.8 (8)
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Address:
194 Queensferry Road
Maidencraig
Edinburgh
Lothian
EH4 2BN

Phone: 0131 343 3333

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8 reviews

 
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Overall rating 
 
2.8
 
2.6  (8)
 
2.6  (8)
 
2.8  (8)
 
3.3  (8)
 
2.8  (8)
 
2.6  (8)
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Frank
Overall rating 
 
5.0
Expertise 
 
5.0
Helpfulness 
 
5.0
Quality of Service 
 
5.0
Timeliness 
 
5.0
Value for Money 
 
5.0
Satisfaction 
 
5.0

Outstanding

My brake light blew so popped in to Framers Queensferry Road.they replaced the bulb and whilest waiting offered my wife and me a coffee .once job was completed the said no charge. They will certainly be getting my custom from now on.

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J McNeill
Overall rating 
 
1.3
Expertise 
 
1.0
Helpfulness 
 
1.0
Quality of Service 
 
1.0
Timeliness 
 
3.0
Value for Money 
 
1.0
Satisfaction 
 
1.0

Alignment check with no report as printer ‘wasn’t working’

I took a nail burst tyre in, they said the hole was too close to the side wall so I agreed to have a new tyre fitted. After fitting they advised that the wearing on the treads on all the tyres were uneven and recommended a wheel alignment check. I stupidly agreed that they could do alignments if the check showed it to be necessary. The car was taken for this to be done. When paying the invoice they said the check had shown adjustment to have been necessary to front and rear and they had carried this out. I asked for my copy of the pre and post alignment check reports and they said their printer wasn’t working. I should have refused to pay. If they had advised I wouldn’t get the reports before hand I would not have agreed to them doing it. Not going back there. Smells of deceit. Being once ripped off is enough.

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Caroline smith
Overall rating 
 
5.0
Expertise 
 
5.0
Helpfulness 
 
5.0
Quality of Service 
 
5.0
Timeliness 
 
5.0
Value for Money 
 
5.0
Satisfaction 
 
5.0

Customer service

Second to none customer service

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(Updated: September 15, 2016)
Hannah Brown
Overall rating 
 
1.0
Expertise 
 
1.0
Helpfulness 
 
1.0
Quality of Service 
 
1.0
Timeliness 
 
1.0
Value for Money 
 
1.0
Satisfaction 
 
1.0

Avoid!!

Took my car here for and MOT mainly because it's close to where I work. Having no problems and my car being relatively new (4 years) I didn't expect too many issues. I was told the car had failed as the constant velocity joint gator was damaged and was given a hefty bill if I wanted to get it fixed. I refused to pay and took it to my usual garage who told me it looked like it had been cut and had been done extremely recently. The mechanic had never seen damage like it before. While I cannot prove Farmers Autocare deliberately damaged my car, it seems too much of a coincidence. I was also told the tyres needed replaced which was also not true. I would encourage other motorists to avoid these.

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Des Torrance
Overall rating 
 
4.2
Expertise 
 
4.0
Helpfulness 
 
4.0
Quality of Service 
 
4.0
Timeliness 
 
4.0
Value for Money 
 
5.0
Satisfaction 
 
4.0

Very good service

From my own experience visiting Farmers at Maidencraig ( just around the corner from Craigleith) the staff could not have been more helpful. Spoke with Billy and John, good information and prompt service. Will go back again if need be and definitely recommend to others. Thanks Guys.


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